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1

Customer experience modeling: from customer experience to service design

Verma, Rohit, Teixeira, Jorge, Patrício, Lia, Nunes, Nuno J., Nóbrega, Leonel, Fisk, Raymond P., Constantine, Larry

Journal:

Journal of Service Management

Année:

2012

Langue:

english

Fichier:

PDF, 246 KB

english, 2012

2

Progress in Rechargeable Aqueous Zinc- and Aluminum-Ion Battery Electrodes: Challenges and Outlook

Verma, Vivek, Kumar, Sonal, Manalastas, William, Satish, Rohit, Srinivasan, Madhavi

Journal:

Advanced Sustainable Systems

Année:

2018

Langue:

english

Fichier:

PDF, 8.22 MB

english, 2018

3

The Cornell School of Hotel Administration on Hospitality (Cutting Edge Thinking and Practice) || Revenue Management for Enhanced Profi tability: An Introduction for Hotel Owners and Asset Managers

Sturman, Michael C., Corgel, Jack B., Verma, Rohit

Année:

2012

Langue:

english

Fichier:

PDF, 2.54 MB

english, 2012

4

Usage and Impact of Information and Communication Technologies in Healthcare Delivery

Kong, Lu, Sadatsafavi, Hessam, Verma, Rohit

Journal:

Service Science

Année:

2019

Langue:

english

Fichier:

PDF, 1007 KB

english, 2019

5

Operations management in not-for-profit, public and government services: Charting a new research frontier

Rohit Verma, Curtis McLaughlin, Robert Johnston, William Youngdahl

Journal:

Journal of Operations Management

Année:

2005

Langue:

english

Fichier:

PDF, 92 KB

english, 2005

6

Using revealed- and stated-preference customer choice models for making pricing decisions in services: An illustration from the hospitality industry

MacDonald, Leo, Anderson, Chris K, Verma, Rohit

Journal:

Journal of Revenue and Pricing Management

Année:

2012

Langue:

english

Fichier:

PDF, 175 KB

english, 2012

7

New issues and opportunities in service design research

Rohit Verma, James Fitzsimmons, Janelle Heineke, Mark Davis

Journal:

Journal of Operations Management

Année:

2002

Langue:

english

Fichier:

PDF, 37 KB

english, 2002

8

Empirical Research Published in Production and Operations Management (1992–2005): Trends and Future Research Directions

Sushil Gupta, Rohit Verma, Liana Victorino

Journal:

Production and Operations Management

Année:

2006

Langue:

english

Fichier:

PDF, 946 KB

english, 2006

9

Cross-border Power Trading Model for South Asian Regional Power Pool

Saroha, Sumit, Verma, Rohit

Journal:

International Journal of Electrical Power & Energy Systems

Année:

2013

Langue:

english

Fichier:

PDF, 566 KB

english, 2013

10

Yoga in Neuro-Psychiatry

Rohit Verma, Kuljeet Singh Anand

Journal:

Journal of Yoga & Physical Therapy

Année:

2014

Langue:

english

Fichier:

PDF, 297 KB

english, 2014

11

Experimental investigation on resistance spot welding of dissimilar weld joints

Verma, Rohit, Arora, Kanwer Singh, Sharma, Lochan, Chhibber, Rahul

Journal:

ARCHIVE Proceedings of the Institution of Mechanical Engineers Part E Journal of Process Mechanical Engineering 1989-1996 (vols

Année:

2020

Fichier:

PDF, 1.55 MB

2020

12

Smartphones for public transport planning and recommendation in developing countriesâA review

Verma, Rohit, Chakraborty, Sandip

Journal:

Wiley Interdisciplinary Reviews: Data Mining and Knowledge Discovery

Année:

2020

Fichier:

PDF, 1.48 MB

2020

13

Understanding trade-offs in the supplier selection process: The role of flexibility, delivery, and value-added services/support

Bo van der Rhee, Rohit Verma, Gerhard Plaschka

Journal:

International Journal of Production Economics

Année:

2009

Langue:

english

Fichier:

PDF, 300 KB

english, 2009

14

Innovative operations management applications in not-for-profit, public and government services

Rohit Verma, William Youngdahl, Curtis McLaughlin, Robert Johnston

Journal:

Journal of Operations Management

Année:

2006

Langue:

english

Fichier:

PDF, 57 KB

english, 2006

15

Research opportunities in service process design

Arthur V Hill, David A Collier, Craig M Froehle, John C Goodale, Richard D Metters, Rohit Verma

Journal:

Journal of Operations Management

Année:

2002

Langue:

english

Fichier:

PDF, 107 KB

english, 2002

16

Electron beam irradiation induced changes in the dielectric and electro-optical properties of a room temperature nematic display material 4-(trans-4′-n-hexylcyclohexyl) isothiocyanatobenzoate (6CHBT)

Rohit Verma, R. Dhar, M.C. Rath, S.K. Sarkar, R. Dabrowski

Journal:

Journal of Physics and Chemistry of Solids

Année:

2012

Langue:

english

Fichier:

PDF, 924 KB

english, 2012

17

Understanding customer choices: A key to successful management of hospitality services

Rohit Verma, Gerhard Plaschka, Jordan J Louviere

Journal:

The Cornell Hotel and Restaurant Administration Quarterly

Année:

2002

Langue:

english

Fichier:

PDF, 1.05 MB

english, 2002

18

An analysis of the supplier selection process

Rohit Verma, Madeleine E. Pullman

Journal:

Année:

1998

Langue:

english

Fichier:

PDF, 225 KB

english, 1998

19

Kinetics of hydrogenation of D-glucose to sorbitol

Verma, Rohit, Gehlawat, Jagdish K.

Journal:

Journal of Chemical Technology & Biotechnology

Année:

2007

Langue:

english

Fichier:

PDF, 292 KB

english, 2007

20

Aviation fuel production from lipids by a single-step route using hierarchical mesoporous zeolites

Verma, Deepak, Kumar, Rohit, Rana, Bharat S., Sinha, Anil K.

Journal:

Energy & Environmental Science

Année:

2011

Langue:

english

Fichier:

PDF, 354 KB

english, 2011

21

Service innovation and customer choices in the hospitality industry

van Riel, Allard C.R., Victorino, Liana, Verma, Rohit, Plaschka, Gerhard, Dev, Chekitan

Journal:

Managing Service Quality

Année:

2005

Langue:

english

Fichier:

PDF, 419 KB

english, 2005

22

Nanostructured Ti-Fe2O3/Cu2O heterojunction photoelectrode for efficient hydrogen production

Sharma, Dipika, Upadhyay, Sumant, Verma, Anuradha, Satsangi, Vibha R., Shrivastav, Rohit, Dass, Sahab

Journal:

Thin Solid Films

Année:

2015

Langue:

english

Fichier:

PDF, 1.18 MB

english, 2015

23

Plasmonic layer enhanced photoelectrochemical response of Fe2O3 photoanodes

Verma, Anuradha, Srivastav, Anupam, Banerjee, Anamika, Sharma, Dipika, Sharma, Shailja, Singh, Udai Bhan, Satsangi, Vibha Rani, Shrivastav, Rohit, Avasthi, Devesh Kumar, Dass, Sahab

Journal:

Journal of Power Sources

Année:

2016

Langue:

english

Fichier:

PDF, 3.09 MB

english, 2016

24

[Society of Petroleum Engineers SPE Annual Technical Conference and Exhibition - New Orleans, Louisiana, USA (2013-09-30)] SPE Annual Technical Conference and Exhibition - Mangala Well and Reservoir Management: The Journey to 150,000 bopd

Verma, Sumil Kumar, Prasad, Dhruva, Tandon, Rohit, Kumar, Pankaj, Singh, Aditya Kumar

Langue:

english

Fichier:

PDF, 1.84 MB

english

25

Redesigning check‐processing operations using animated computer simulation

Verma, Rohit, Gibbs, Gerald D., Gilgan, Richard J.

Journal:

Business Process Management Journal

Année:

2000

Langue:

english

Fichier:

PDF, 226 KB

english, 2000

26

Providing feedback to service customers

Kim, Shinyoung, Choi, Sunmee, Verma, Rohit

Journal:

Journal of Service Management

Année:

2017

Langue:

english

Fichier:

PDF, 888 KB

english, 2017

27

Understanding Customer Choices in E-Financial Services

Rohit Verma, Zafar Iqbal and Gerhard Plaschka

Journal:

California Management Review

Année:

2004

Langue:

english

Fichier:

PDF, 282 KB

english, 2004

28

Systematic tuning of fluoro-galectin-3 interactions provides thiodigalactoside derivatives with single digit nM affinity and high selectivity

Peterson, Kristoffer, kumar, rohit, Stenström, Olof, Verma, Priya, Verma, Prashant R, Håkansson, Maria, Kahl-Knutsson, Barbro, Zetterberg, Fredrik, Leffler, Hakon, Akke, Mikael, Logan, Derek Thomas, N

Journal:

Journal of Medicinal Chemistry

Année:

2017

Langue:

english

Fichier:

PDF, 1.73 MB

english, 2017

29

The Cornell School of Hotel Administration on Hospitality (Cutting Edge Thinking and Practice) || The Essence of Hospitality and Service

Sturman, Michael C., Corgel, Jack B., Verma, Rohit

Année:

2012

Langue:

english

Fichier:

PDF, 78 KB

english, 2012

30

SAE Technical Paper Series [SAE International SAE 2013 Commercial Vehicle Engineering Congress - (OCT. 01, 2013)] SAE Technical Paper Series - Shift Rail Interlock Design, Simulation and Analysis for Shift Force Transfer to the Shifter Finger

Singh, Jaideep, Kunal, Rohit, Verma, Ankur, Dhane, Mangesh

Année:

2013

Langue:

english

Fichier:

PDF, 2.95 MB

english, 2013

31

Virtual reality compared with in vivo exposure in the treatment of social anxiety disorder

Verma, Rohit, Verma, Kamini

Journal:

The British Journal of Psychiatry

Année:

2018

Langue:

english

Fichier:

PDF, 75 KB

english, 2018

32

An Optimized Approach for Secure Data Transmission Using Spread Spectrum Audio Steganography, Chaos Theory, and Social Impact Theory Optimizer

Tanwar, Rohit, Singh, Kulvinder, Zamani, Mazdak, Verma, Amit, Kumar, Prashant

Journal:

Journal of Computer Networks and Communications

Année:

2019

Langue:

english

Fichier:

PDF, 3.37 MB

english, 2019

33

The effect of service improvisation competence on hotel performance

Secchi, Enrico, Roth, Aleda, Verma, Rohit

Journal:

International Journal of Operations & Production Management

Année:

2020

Fichier:

PDF, 655 KB

2020

34

Issues in the use of ratings-based versus choice-based conjoint analysis in operations management research

Ekaterina V. Karniouchina, William L. Moore, Bo van der Rhee, Rohit Verma

Journal:

European Journal of Operational Research

Année:

2009

Langue:

english

Fichier:

PDF, 233 KB

english, 2009

35

Service design and operations strategy formulation in multicultural markets

Madeleine E Pullman, Rohit Verma, John C Goodale

Journal:

Journal of Operations Management

Année:

2001

Langue:

english

Fichier:

PDF, 126 KB

english, 2001

36

Statistical power in operations management research

Rohit Verma, John C. Goodale

Journal:

Journal of Operations Management

Année:

1995

Langue:

english

Fichier:

PDF, 1.76 MB

english, 1995

37

Using Conjoint Analysis to Help Design Product Platforms

William L. Moore, Jordan J. Louviere, Rohit Verma

Journal:

Journal of Product Innovation Management

Année:

1999

Fichier:

PDF, 1.61 MB

1999

38

Technology Readiness, Learning Goals, and eLearning: Searching for Synergy

Bo Van Der Rhee, Rohit Verma, Gerhard R. Plaschka, Jill R. Kickul

Journal:

Decision Sciences Journal of Innovative Education

Année:

2007

Langue:

english

Fichier:

PDF, 996 KB

english, 2007

39

Effective Design of Products/Services: An Approach Based on Integration of Marketing and Operations Management Decisions

Rohit Verma, Gary M. Thompson, William L. Moore, Jordan J. Louviere

Journal:

Decision Sciences

Année:

2001

Langue:

english

Fichier:

PDF, 1.59 MB

english, 2001

40

Hydrotreating and hydrocracking catalysts for processing of waste soya-oil and refinery-oil mixtures

Rashmi Tiwari, Bharat S. Rana, Rohit Kumar, Deepak Verma, Rakesh Kumar, Rakesh K. Joshi, Madhukar O. Garg, Anil K. Sinha

Journal:

Catalysis Communications

Année:

2011

Langue:

english

Fichier:

PDF, 610 KB

english, 2011

41

A case of decompression illness during saturation diving

Journal:

Medical Journal Armed Forces India

Année:

2012

Langue:

english

Fichier:

PDF, 75 KB

english, 2012

42

Livedoid vasculopathy managed with hyperbaric oxygen therapy

Sourabh Bhutani, Rohit Verma, George Verghese

Journal:

Medical Journal Armed Forces India

Année:

2012

Langue:

english

Fichier:

PDF, 420 KB

english, 2012

43

P154. Participation and supervision of residents and fellows during spinal surgery—a national survey and analysis

Dimitry Kondrashov, Farhan Siddiqi, Victor Hayes, Jared Brandoff, Rohit Verma, Jeff Silber

Journal:

The Spine Journal

Année:

2005

Langue:

english

Fichier:

PDF, 51 KB

english, 2005

44

Low-dose radiation therapy of cancer: role of immune enhancement

Farooque, Abdullah, Mathur, Rohit, Verma, Amit, Kaul, Vandana, Bhatt, Anant Narayan, Adhikari, Jawahar Singh, Afrin, Farhat, Singh, Saurabh, Dwarakanath, Bilikere S

Journal:

Expert Review of Anticancer Therapy

Année:

2011

Langue:

english

Fichier:

PDF, 864 KB

english, 2011

45

[IEEE 2009 11th International Conference on Computer Modelling and Simulation - Cambridge, UK (2009.03.25-2009.03.27)] 2009 11th International Conference on Computer Modelling and Simulation - Design and Implementation of a 64-bit RISC Processor Using VHDL

Sharma, Rohit, Sehgal, Vivek Kumar, Nitin, Nitin, Bhasker, Pranav, Verma, Ishita

Année:

2009

Langue:

english

Fichier:

PDF, 516 KB

english, 2009

46

Nanostructured SrTiO3 thin films sensitized by Cu2O for photoelectrochemical hydrogen generation

Sharma, Dipika, Verma, Anuradha, Satsangi, Vibha R., Shrivastav, Rohit, Dass, Sahab

Journal:

International Journal of Hydrogen Energy

Année:

2014

Langue:

english

Fichier:

PDF, 1.69 MB

english, 2014

47

Customer experience in online financial services

Ding, Xin David, Huang, Yang, Verma, Rohit

Journal:

Journal of Service Management

Année:

2011

Langue:

english

Fichier:

PDF, 221 KB

english, 2011

48

Assessment of Dentinal Damage during Canal Preparation Using Reciprocating and Rotary Files

Kansal, Rohit, Rajput, Akhil, Talwar, Sangeeta, Roongta, Ruchika, Verma, Mahesh

Journal:

Journal of Endodontics

Année:

2014

Langue:

english

Fichier:

PDF, 205 KB

english, 2014

49

Customer co‐creation in service innovation: a matter of communication?

Verma, Rohit, Gustafsson, Anders, Kristensson, Per, Witell, Lars

Journal:

Journal of Service Management

Année:

2012

Langue:

english

Fichier:

PDF, 112 KB

english, 2012

50

[IEEE 2014 International Conference on Computing for Sustainable Global Development (INDIACom) - New Delhi, India (2014.3.5-2014.3.7)] 2014 International Conference on Computing for Sustainable Global Development (INDIACom) - Impact of Superconducting Magnetic Energy Storage on frequency stability of an isolated hybrid power system

Singh, Shailendra, Joshi, Harshita, Chanana, Saurabh, Verma, Rohit Kumar

Année:

2014

Langue:

english

Fichier:

PDF, 2.43 MB

english, 2014